Support ticket #3799, no answer since december 23

[An4lyt1c]

Hi, I know that this time of the year is slow, but I am waiting an answer from a faulty VKB Gladiator Premium Right since
december 23. I am writing on this forum because I think that my ticket has been lost. Support ticket is #3799.

[UIV]

Which dealer?

[An4lyt1c]

I bought from https://flightsimcontrols.com/

[fallout9]

***moved to EU forum.

[UIV]

I push the dealer.

[Zeanon]

Sorry to hijack this thread, but I have the same problem with the same dealer (Ticket #3720) since the 21st of december.

[Eduard VKB FSC]

Hi guys,

some tickets are answered, some are still pending. We will get it sorted asap.

[An4lyt1c]

Any news? Still waiting for an answer...

[Aco]

Hello An4lyt1c,

Please be patient, the guys from VKB really answer every ticket. The time in the Corona crisis is also not easy for the employees of VKB. I understand your impatience and yes it's a long time from December 23rd but your ticket doesn't go down. I hope your problem will be solved.

Best Regards

Aleks

[An4lyt1c]

Hi Aleks,

I understand the global situations, and I am being patient, but its seems that if you don`t complaint you don`t get nothing done. My ticket was answered in a couple of days when I opened, ( a faulty hat switch), where I was asked to open the joystick and send photos and videos. I sent the footage and I am waiting for an answer. Since then no answer, what I am suppose to do? What I dont get is that they continue to sell joystick, but to the actual customer, that we have problems with, there is no answer. Thats not good practice in my opinion.

[Aco]

Hi An4lyt1c,

as I said I understand your problem and your dissatisfaction. I think Eduard von VKB is the only one responsible for Europe and really tries to communicate everything. What you can still do is to contact the VKB Master "UIV" so that your request will be treated with priority.

[Aco]

Hi Aleks,

I understand the global situations, and I am being patient, but its seems that if you don`t complaint you don`t get nothing done. My ticket was answered in a couple of days when I opened, ( a faulty hat switch), where I was asked to open the joystick and send photos and videos. I sent the footage and I am waiting for an answer. Since then no answer, what I am suppose to do? What I dont get is that they continue to sell joystick, but to the actual customer, that we have problems with, there is no answer. Thats not good practice in my opinion.

Hi An4lyt1c,

any news about your Ticket?

[Eduard VKB FSC]

Hi Aco,

I think that the issue is resolved
Thank you for your support. We got a new colleague on board who is helping me with tickets now.

[Aco]

Hello Eduard, I am pleased that you have got a new colleague in your team who can help you. I am an enthusiastic VKB user and would like to help the people here in the forum as best I can.

Wish you and the whole VKB team a good start into the new week.

Greetings

Aco

[An4lyt1c]

Hi Aleks,

I understand the global situations, and I am being patient, but its seems that if you don`t complaint you don`t get nothing done. My ticket was answered in a couple of days when I opened, ( a faulty hat switch), where I was asked to open the joystick and send photos and videos. I sent the footage and I am waiting for an answer. Since then no answer, what I am suppose to do? What I dont get is that they continue to sell joystick, but to the actual customer, that we have problems with, there is no answer. Thats not good practice in my opinion.

Hi An4lyt1c,

any news about your Ticket?

Hi,

They sent me a new grip, and this one works ok. It does not have the malfuctioning that the other had.
Although, it does the same strange noise, I hope that it works in the future.
I have sent the other grip to them.

Greetings.