Please....give me a feedback of ticket 2348, its quite simple

[Days_Labroja]

I know it must be crazy due to the high demand for cristhmas, but my ticket is open since 7 months ago and I believe its quite simple to finish it.
Seven months ago, I asked if you could provide spare part to my Black Mamba stick and you wrote "Sorry for my late reply. I can offer you a complete grip if you like." Then I wrote ok...I want it..please give me the link"...still waiting for this...

Look...if what you have proposed is not possible to offer anymore...no problem...I just need to know. In that case what grips are compatible with Black Mamba base so that I can afford?

Sorry to use this space to get in touch...

Regards

Leonardo

[UIV]

I'll check and let you know

[Stefan79]

I have the same problem...

September 12, 2020 i bought a Warthog adapter for my Gunfighter and got a wrong adapter.
The Order Number was #11090
The ticket Number is #3104

Eduard replayed a few days later:

Hello Stefan,
​
Sorry for mistake ! We will ship the right adapter to you as soon as possible.

Ticket: https://vkbfsceurope.freshdesk.com/help ... ckets/3104
Best regards,
Eduard VKB FSC

That was more than 3 month ago and since than... silence....
Were is the problem to send the right adapter ???

Best regards
Stefan

[Eduard VKB FSC]

In that case what grips are compatible with Black Mamba base so that I can afford?

Hi Leonardo,
We still have some Cobra M5 and I will send you a grip from Cobra which you can use as a donor for your Mamba grip, free of charge as agreed but only cost of shipping needs to be covered. It will be prepared for shipping this week, hopefully today.

Were is the problem to send the right adapter ???

Hi Stefan,
Sorry for long handling of your issue. The adapter is now prepared for shipping.

[Days_Labroja]

Hello...Eduard, please...help me with this...still waiting for a solution...

[Eduard VKB FSC]

Hi Leonardo,
I promise I will find a Cobra grip for you. Just need a day or two to look through the old stock...

[Days_Labroja]

Hello Eduard...any news from the cobra grip?

thnks

Leonardo

[ZERO_Thunder]

Hello, I'm sorry for the delay. I checked the HQ's warehouse and I can only find a broken corba grip. Maybe Edward's warehouse has a good one.
I can't open Eurpe ticket. Could you explane what's the problem with your grip? Maybe we can find spare parts for you.

For Mamba base we have MCG Pro w/ 5-pin connector, which can be used on Manba base. It's another option if your corba grip can't be repaired.

[Eduard VKB FSC]

Hi Leonardo,

Sorry for the delay. But I have better deal for you now Please, provide me the details for the invoice via the ticket and it will be created asap.

Cheers,
Eduard