Page 1 of 1

Order #12443

Posted: Sat Dec 12, 2020 10:22
by moreyummystuff
Hi there,

A couple of days ago I filed a ticket (#3691) for this but got no reply so since I see things are more active around here:

I noticed the other day that order #12443 (made on December 5th) was set as "completed" but I did not receive any notification (checked spam/junk folders, etc) via email with a tracking code like in my previous order. Would you be so kind as to provide me with it since I might have to hunt down the package in the local courier depot as they are overwhelmed these days?

Thanks for your time!

Re: Order #12443

Posted: Sat Dec 12, 2020 11:13
by Polina VKB-SIM
Hey moreyummystuff!

We will check your ticket and get back to you soon!

Re: Order #12443

Posted: Sat Dec 12, 2020 12:29
by moreyummystuff
Cool, thanks Polina!

Re: Order #12443

Posted: Tue Dec 15, 2020 3:19
by Eduard VKB FSC
Hello moreyummystuff,

the tracking info is provided via the ticket. Sorry for some delay with the tracking data. I hope the parcel will arrive to your place in time :-)

Re: Order #12443

Posted: Tue Dec 15, 2020 15:48
by Escapetaxi
Helloh, Eduard!

Please also look at my Ticket #1966.

Thank you! :)

Re: Order #12443

Posted: Wed Dec 16, 2020 3:59
by Eduard VKB FSC
hello Escapetaxi,

The ticket is now resolved. I hope it is final :)
Have a great holidays !