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No reply to support ticket regarding changing my order

Posted: Tue Sep 08, 2020 13:03
by defunkt1721
Opened a support ticket on Sunday #3024 regarding my order 11036. I accidentally ordered the wrong grip (left) when I should have ordered right grip.
Just concerned with the no reply as I'd rather amend my order before it gets shipped :D

Re: No reply to support ticket regarding changing my order

Posted: Fri Sep 11, 2020 15:38
by Eduard VKB FSC
The order has been changed. We worked through all tickets by now.

No worries, we check the tickets before shipment. If any issues which you explained before shipment, it is on us and we fix it.

Your order will be shipped next week. Thanks for ordering !