Wrong Product delivered

[momorious]

Hello.

Today I got the package for my order 10880 and I got delivered a Gladiator NXT Base instead of the promised Gladiator K B-Stock Base.
In Support Ticket #2895 you said you on Saturday, 29.08.2020, that you will put the B-Stock Gladiator K later that day in the webshop but you will modify my order to include a Gladiator K B-Stock Base with Kosmosima Premium Right Stick because I asked you about the Gladiator K availibility previously. You said you clearly do not recommend me to cancel my existing order, a Gladiator K Base will be send to me without me having to do anything.
But now you still delivered a NXT Base which I wanted to cancel and order a K Base.

I know we live in a difficult time but this is highly unacceptable. Now the Gladiator K B-Stock is sold out again and I cant order it.

I want you to send me a return label for the wrong NXT Base today as well as sending out a Gladiator K Base today so I get in in time for the weekend. If you now dont have any K Base anymore, I want a full refund and a free return of everything.

Thanks.

[momorious]

Oh, forgot to mention that I will also need a new Kosmosima Premium Right Stick because the GNX Stick is not compatible with the K Base AFAIK!
So, I need a return label for both the NXT Base and the Stick and then please send out a Gladiator K with Kosmosima Premium Right today!

[fallout9]

It is very unfortunate that you got the wrong product, but the best and fastest way to interact with the EU dealer and have your problem fixed is through service tickets.

[Eduard VKB FSC]

Hi momorious,

We have dealt with the issue via our ticketing system already and I believe it is resolved by now. That's a problem of non-standard requests. Sometimes we missed the special condition of the order. Let's keep our communication via ticketing system.

[momorious]

Hi.
Yes, in the meantime I got the correct Gladiator K and I shipped back the wrong NXT to you.
However I am still waiting for the refund of the shipping costs and price difference, in total 28€ which is again unacceptable.
And it seems I need to make communication public because I don't get an answer anymore to my mails.

Please refund this 28€ now asap today, otherwise I need to make another PayPal claim to resolve this...

Thanks.

[Eduard VKB FSC]

The issue has been resolved this morning via ticketing system. It is actually a custom order. We offer our help to replace GNX order with open box Gladiator K. It requires modifications in the order process and there are more chances to make mistakes.

[Escapetaxi]

Helloh, Eduard!

Could you look at my Ticket #1966, please? Seems like, you don't get a Notification when the Ticket has been updated...?