One month without a working grip

[Cometborne]

Hello,
I opened ticket 2575 about a month ago because button #3 on my SCG Premium Right had stopped working. After a quick initial reply and some debugging, the diagnosis was that the button was indeed dead and that VKB Europe would arrange a replacement board. This was 26 days ago, but the arranging of a replacement board does not seem to have happened.

Since then, I updated the ticket several times to ask for a status update or if there was something I had to do to get the ball rolling.
There was no answer.

I am aware that the store was closed for vacation, but the vacation was over a week ago, and there was also at least a week between the "I will arrange" and the start of the vacation.

Is there anybody here who can arrange further processing of the above mentioned ticket 2575?

[Eduard VKB FSC]

Hello Cometborne,

We have received the replacement board from HQ and will ship it to your tomorrow. Sorry for delay. We have been on summer break in between which delayed some shippings...

[Cometborne]

Unfortunately, you sent me the wrong board. The broken button is #3, in the A2 position. The board you sent me contains the buttons for the three main five-way hats (A1/A3/A4) as well as the rapid fire trigger.

I will put an update to this effect into the ticket as well.