Waiting now 10 Days for a answer from Support

[Pai7975]

I have received a Joystick with broken Bearings .
I have opened a Ticket '(1552) on last Monday , since that no answer
So please please please with sugar on top ..........please start to comunicate with me !
This problem can be solved allready when the Support-guy would read his tickets sometimes.
Igot a new Joystick for 400€ and i cant use that thing.

THANKS

best regards

[Ron61]

Can you explain in more detail how you understood that the bearings are defective?
Need more information according to this paragraph. Try to adhere to the accepted rules.

[Pai7975]

First thanks that you give my a answer after 10 Days of waiting !
So i try to not to be rude, if you would read my Ticket ( Supportticketnumber:1552) you would allready know everything you wanna know.
But for you i wrote it again !
1.Gunfigther MK 2(Tabletop) with SCG premium left
2.VKB Device Config v090.68 (NJoy32 Firmare v.97.0)
3.Everthing stock except springs 10 lbs
4. stock
Like i say before everything is in the Ticket ,Model, ordernumber,screenshots of the software version ,spring setup.....everything dude !
And besides, what does one have to do with the others?
You cant answer a support-ticket for 10 Days, awesome....
What would happen if i dont wrote here in this forum after i open a support-ticket and didnt get a awnswer for 10 days??????
I will never get a answer from you????????
I never in my life got such a bad support and im 44
I have never had such a bad service in my life......no joke

So i hope we can now get starting to comunicate to solve my problem.

Hope to hear you soon

[fallout9]

Calm down man and explain clearly your problem. You've submitted the ticket to the EU dealer, maybe it got lost, maybe the response got lost. If Ron is asking for details just give him the details, he might not even have access to your ticket; he's only trying to help and you start yelling.
Chill.

[Pai7975]

I do not think I was yalling when i wrote this, but if I was too rude, sorry for that Ron61.
but I think you can already understand that a bit out of tune
I can dismantle my 400€ premium-gear in my freetime and looking for defective parts and didnt get a amswer from the support.
English is not my native language and it is difficult and time-consuming to write everything 10 times.
Maybe Ron can get talk to someone that have access to my Ticket.

[Eduard VKB FSC]

Hi Pai7975,

Sorry that it takes so long to get on your ticket. Actually you have opened few tickets before which was resolved in time. But only this ticket took longer time to react. No worries, we will help you with your problem.

[Pai7975]

OK thanks eduard ,Ron61 and fallout9.
Will send the complette Joystick tomorrow.

[Pai7975]

Hi Eduard,
Package is on his way ,post you Trackingnumber in a e-mail.

[Pai7975]

Hi Eduard,
My DHL package has arived your Company at saturday 12.21, i hope you have seen it .
By rhe way the trackingnumber you send my is still not found .
Looks like the german DHL much faster than the dutch DHL !
Isend you a PM with the cost of shipping.
best regards

[Eduard VKB FSC]

Hi Pai7975,

I see that the replacement is delivered. Please, reply me via the ticket whether it can be closed and provide me please the receipt with the cost of shipping

Cheers,
Eduard

[Pai7975]

Hi Eduard,
Have send you infos in the ticket.