Waiting for Support

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feigi
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Waiting for Support

Postby feigi » Fri Jul 12, 2019 0:13

Hi,

I am a new owner of two GF MKII with SCG but unfortunatley the left stick has a broken 4way hat switch. I created a support ticket 10 days ago but so far nobody has cared enough to even write a single response, let alone send me a replacement grip. Not really what I expect at this price point. Can anybody here help?

Chris
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Eduard VKB FSC
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Re: Waiting for Support

Postby Eduard VKB FSC » Fri Jul 12, 2019 15:13

Hello Chris,

I am sorry for missing your ticket. Thanks for good explanation of the issue. Please, ship the grip to us and we will fix the faulty switch.
Let's keep our conversation via the ticketing system.

Cheers,
Eduard
VKB store in Europe - http://flightsimcontrols.com
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feigi
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Re: Waiting for Support

Postby feigi » Sun Jul 14, 2019 11:45

I have another issue, however, it could be a configuration issue. The SCG LEDs of my left stick are turning off periodically. I cant say when it happens, but it's only happening with my left stick. Any ideas?
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Eduard VKB FSC
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Re: Waiting for Support

Postby Eduard VKB FSC » Thu Jul 25, 2019 1:11

We have just received your controller. Let's see what could be wrong with it. I will keep you informed.
VKB store in Europe - http://flightsimcontrols.com
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