Hi,
It has been over a week since I ordered and DHL has had the package for 5 days. It reached Birmingham, UK but since then said delayed. I tried to speak to DHL but they say I need to speak to the sender. What is the process to chase this up please?
Thanks,
James
Package stuck "delayed" by DHL
Moderator: AdminGroup
Re: Package stuck "delayed" by DHL
Apologies, I perhaps wasn't clear. The seller is VKB. I have emailed and logged a ticket, so I guess I have done all I can. Frustrating as it took DHL ages to actually get it over to the UK and apparently something has now gone wrong (which they can't tell me about!)
Thanks for the reply
Thanks for the reply
Re: Package stuck "delayed" by DHL
Looks like it was intercepted by customs... been that way for days and no idea what happens next.
Re: Package stuck "delayed" by DHL
Thanks, Eduard from VKB has been on to them and looks like it's back on track!
Re: Package stuck "delayed" by DHL
Just as I had my hopes up, looks like the status just keeps automatically rolling to "next day"... still stuck in customs and no sign of moving.
- Eduard VKB FSC
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Re: Package stuck "delayed" by DHL
Unfortunately, the first attempt was not successful. It is rarely happened though. Luckely it has been delivered this time according our tracking system.
VKB store in Europe - http://flightsimcontrols.com
Re: Package stuck "delayed" by DHL
Indeed it has, thanks for your help! Excellent product by the way, very happy!
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