VKB-SIM

I opened a case but I want to ask here. With my Gladiator pro Mk1 came default springs (I think it was the white dot mark on the bag for default springs). I order the replacement springs. In the webshop it was stated that factory default springs for VKB joysticks with metal gimbal mechanism are #20 springs. Hovewer now when the replacement springs arrived I noticed that its not the same spring. The replacement is different and stronger so I guess #10 are the default ones (before was marked in bag with white dot). In the store it says #10 spring is for non pro versions of Gladiator.
So who is wrong. Me or the store info?

Default springs have always been #20.
For some first time we used to color-code them:

#10 - white;
#20 - yellow;
#30 - green;
#40 - blue;
#50 - black.

Please contact the store, and discuss the matter with the store stuff. This is not a forum discussion topic.
VKB Europe is sometimes slow to reply, but they are an independent business and we have very limited control over their operations. Anyway, I will ping Edward and bring your case to his attention. Further talks please hold with him directly.

OK thank you. Im in contact with him. Many thanks.
But please do not confuse your customers in the future, firstly colors now # marks. Let it be one marking system.

I was noted I will get the new springs but nothing happened from that time. No info if anything is shipped.

Hello blackram, the springs are on its way to you. Should be arrived by now or probably later this week.

Hi Eduard, springs arrived. Thank you very much.