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support ticket no reply since 32 days
Posted: Mon Jan 28, 2019 13:04
by discophil
Ticket 597
Im looking for a new hat switch for the kg 12 grip. Mine broke.
Eduard told me he will consider ordering some for the store for december.
32 days ago I asked for an update on this.
Can I get a hat switch somewhere else?
Re: support ticket no reply since 32 days
Posted: Thu Jan 31, 2019 2:49
by Eduard VKB FSC
Hi Discophil,
We still do not have any hat switches offered for sale. We only provide it at the moment to fulfill warranty claims. But I will try to get one for you. I will update the ticket with the information.
Re: support ticket no reply since 32 days
Posted: Thu Jan 31, 2019 9:22
by discophil
Got the info. Thank you!
Re: support ticket no reply since 32 days
Posted: Thu Jan 31, 2019 12:13
by RiftFlyer
In order to pre-order a right hand kosmosima with gunfighter base I had to pre-order the gunfighter with KG12 grip and the kosmosima grip separately. I will have no need for the KG12 grip. As mentioned by email to Eduard (no reply received) I don’t mind if the KG12 grip is removed once the orders are being fulfilled. Eduard if that helps you to get replacement parts for discophil then please feel free to do so.