support ticket no reply since 32 days

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discophil
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support ticket no reply since 32 days

Postby discophil » Mon Jan 28, 2019 13:04

Ticket 597

Im looking for a new hat switch for the kg 12 grip. Mine broke.

Eduard told me he will consider ordering some for the store for december.

32 days ago I asked for an update on this.

Can I get a hat switch somewhere else?

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Eduard VKB FSC
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Re: support ticket no reply since 32 days

Postby Eduard VKB FSC » Thu Jan 31, 2019 2:49

Hi Discophil,
We still do not have any hat switches offered for sale. We only provide it at the moment to fulfill warranty claims. But I will try to get one for you. I will update the ticket with the information.
VKB store in Europe - http://flightsimcontrols.com

discophil
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Re: support ticket no reply since 32 days

Postby discophil » Thu Jan 31, 2019 9:22

Got the info. Thank you!

RiftFlyer
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Re: support ticket no reply since 32 days

Postby RiftFlyer » Thu Jan 31, 2019 12:13

In order to pre-order a right hand kosmosima with gunfighter base I had to pre-order the gunfighter with KG12 grip and the kosmosima grip separately. I will have no need for the KG12 grip. As mentioned by email to Eduard (no reply received) I don’t mind if the KG12 grip is removed once the orders are being fulfilled. Eduard if that helps you to get replacement parts for discophil then please feel free to do so.


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