I agree being melodramatic wouldnt help at all.
Like in my case, I pre-order in October (like many of you)
a long the way checked what the status was and saw my preorder was gone on the website, Immediately contacted Eduard and he assured all was fine and that my preorder still excist just something with the website. Being shitless how to pay my joystick once they came available, Eduard did replied that he will look at it and again assure all should be fine. Look it was like he said, Payed a few days ago and again Eduard told me that the payment has arrived. So now I got a link with shipping and its on its way. Today I should get it.
Can the communication be better yes but I can't complain, think the main confusing with many of you is: how does it work the whole order, shipping ...
Keep in mind its not a company like Logitech or anything... so the quantities arent so high....
So for the Europe side, Eduard goes with a preorder batch system, with this he know how many they need to ship in the container to bring to Europe.
From the moment production has enough they ship it over, once they arrived at Eduard... he start sending invoices when he sees it get payed he send it.
A lot of manual action that take time. So be patient they do anything they can.
Guess if the production could go a notch higher in gear, it would all go faster but that perk of a starting business.