Gunfighter MCG is on the way to EU
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Re: Gunfighter MCG is on the way to EU
Eduard VKB FSC wrote:Hi Teschmacher,Teschmacher wrote:you mean the yellow "check out with PayPal" button? i just tried, it didn't work..
i still have a red message saying "Sorry, "Gunfighter Mk.II" is not in stock. Please edit your cart and try again. We apologize for any inconvenience caused." in my shopping card!
lol, this is one of the most frustrating and confusing buying online experience i ever had..
your case is very confusing. It seems that you still have your pre-order laying in your shopping cart. Did I understand it correctly ? It should be cleared after 72 hours automatically so it must be a bug then. Anyway, in order to complete reservation, a pre-order must be completed and you should receive an email notification with the order number. I am afraid I can't fix your issue but please send an email to vkb@flightsimcontrols.com.
In principle, the issue with payment is resolved and the latest pre-order batch for Gunfighter Mk.II was paid by most of customers without any issues. Please, note that in some cases, when antivirus brings separate isolated secured instance of browser to complete payment, our system do not recognize it as the session is broken in this case and the item is not in stock. The session is dedicated only to the user who did pre-order therefore such antivirus activity should be avoided in this case.
For pre-orders for rev.A/rev.B grips we had to issue manual PayPal invoices for some customers. No worries, all customers with reserved but not paid items will be notified and their orders processed manually.
this is really weird, .. ok i emailed you.
Re: Gunfighter MCG is on the way to EU
Hello Eduard
Somes news about the shipping of Gunfighters orders?
Somes news about the shipping of Gunfighters orders?
- ddrake1984
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- Eduard VKB FSC
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Re: Gunfighter MCG is on the way to EU
sharknoir wrote:Hello Eduard
Somes news about the shipping of Gunfighters orders?
Hello sharknoir,
We shipped most of them already. The remaining orders are to be shipped today.
VKB store in Europe - http://flightsimcontrols.com
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Re: Gunfighter MCG is on the way to EU
I asked vkb about track an trace (did not get any from DHL) about 2 days after it was shipped (MCG rev.A grib) and 2 hours later i got the link in mail from Eduard. It's on its way...
Re: Gunfighter MCG is on the way to EU
Same here, i've got mail from VKB that MCG rev.A grip order is complete but no mail or news for shipping. I open a support on order. How many times before treatment ?
- Eduard VKB FSC
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Re: Gunfighter MCG is on the way to EU
Guys, for some destinations we switched to DHL shipping service from PostNL. And it seems that they didn't send tracking links automatically. We will investigate it and in the meanwhile provides to all affected customers the tracking links from our site.
VKB store in Europe - http://flightsimcontrols.com
Re: Gunfighter MCG is on the way to EU
Same as above, can't find the tracking link on your site.
I did get an initial email from DHL that they had received info from you that you intended to send me a package, but after that nothing.
Edit: disregard, I came home to a slip from the local DHL agent saying I had a package ready for pickup!
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