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VKB Gladiator mk II , HELP: annoying noise

Posted: Thu Feb 08, 2018 11:04
by Rani
Hi all
I received my new Gladiator mk II (non Pro), one week ago and now after 10 hours of using, I hear an annoying noise when pulling back the stick and moving it from a corner to another.
Seems to me samething is not going good. :?

Maybe VKB could change the product If send back in Netherlands?

Any help ?

Re: VKB Gladiator mk II , HELP: annoying noise

Posted: Thu Feb 08, 2018 12:10
by pizmak
You will have more luck getting an answer by creating a topic in Technical section of the forums as there are VKB representatives helping out on an almost daily basis. Forums for the EU seems to be rarely visited by anyone from the VKB.

With that said you need to describe your issue a bit more since I believe opening up the base will help you nail down the issue and resolve it manually. I had a weird sound on my pedals out of the box (QA?) throughout the whole axis which turned out to be a faulty spring that sounded like opening old doors :D managed to solve it with exchanging the spring for one of the supplied by VKB. Describing the sound would be a good start. Is it clicking, or rather a rubbing sound, does it sound throughout whole axis etc.

Re: VKB Gladiator mk II , HELP: annoying noise

Posted: Thu Feb 08, 2018 12:17
by Rani
The sound is like an old door crunch, and occurs when pull back pitch axis and moving the stick from the right to left side and reverse.
Really annoying !!
I don t know if this sound is because a spring..
And my gladiator is the version with twist I don t have VKB spring for a replacement.

Re: VKB Gladiator mk II , HELP: annoying noise

Posted: Fri Feb 09, 2018 15:59
by Eduard VKB FSC
Hello Rani,

Sorry to hear that it becomes so noisy. Yes, you can send the item back to us and we will ship the other item.
The other possibility is to use one of the silicon grease spray which is intended for plastic parts. It should help to remove the noise.

Best regards,
Eduard

Re: VKB Gladiator mk II , HELP: annoying noise

Posted: Mon Feb 12, 2018 19:51
by discophil
Hi, I seem to have the exact same problem with my new stick. Here a cooy of my message I wrote a month ago via email:

about a month ago I purchased a Gladiator Mk 2. Now, after about 20 hours of use it started to make some "creaky plastic" noise when pulling back on the stick on the pitch axis. It was very minor at first but it seems to get worse the more I use it. Interestingly it only ocurs when pulling back the stick in a straight line. In all other directions it works fine. It feels like something is moving inside the gimbal just a bit and creates this noise. I did open the base to check if there is a screw or something that got loose but Im unable to figure it out.

Since there seems to be no easy fix for it I may ask if I can send my stick too?

Silicone oil wont do the trick. I feel a resistance like steps when I pull the stick back.

Re: VKB Gladiator mk II , HELP: annoying noise

Posted: Mon Feb 12, 2018 21:51
by Rani
I v solved (-at monent no noise present ) opening the base and removing the screws of the withe plastic parts, than I found the noise came from a metal pin of the stick pointing in the central part of plastic base.
Greasing with silicone this metal pin the noise disappear

Re: VKB Gladiator mk II , HELP: annoying noise

Posted: Wed Feb 14, 2018 9:50
by Rani
Yes the noise at moment disappered but me also I have same steps around the roll axis and pitch at moment.
I' m considering to ship back to VKB the item for a replacement.

Regards

Re: VKB Gladiator mk II , HELP: annoying noise

Posted: Fri Feb 16, 2018 9:50
by AeroGator
Rani wrote:I' m considering to ship back to VKB the item for a replacement

Shipping anything back without previous agreement is waste of time and funds, as the parcel will be automatically returned to sender.
Whatever replacements or fixings can only be made after talking to the shop where you had bought the device, and going through proper diagnostic procedures.
So, your first step should be: contact the dealer and get a support ticket. Chances are, the shop will be able to help you right away.
Second step, only if the shop failed to help, or if you bought your device from VKB directly: read this post http://forum.vkb-sim.pro/viewtopic.php?f=25&t=2762, and follow the directions point by point with no omissions or shortcuts.

Re: VKB Gladiator mk II , HELP: annoying noise

Posted: Sun Feb 18, 2018 11:22
by discophil
There is no "Shop" in EU that sells VKB stuff. I bought the device directly from vkb eu.

1 - Device model and version
2 - Controller Firmware version
3 - Number and type of springs used
4 - Тype of cams used
5 - If VKB original software is used, please always mention its version
If the question is in regards to joystick/pedals axes, please additionally post:
6 - Vkbjoytester screenshots. Download it here: http://ftp.vkb-sim.pro/Programms/VKB_JoyTester.zip
7 - Vkbdevcfg-c screenshots. Download it here: http://ftp.vkb-sim.pro/Programms/; make sure you're downloading the newest version.
Altogether 7 (seven) points. Please do not omit any.
Posting screenshots is crucial. We need to see what is happening. Please upload the images to our server.
We are not following external links and not downloading archives from whatever file depositories.
Following these directions will help us help you faster.


Do you seriously need all this Information? How do I know cams and spring types? Why do I need screenshots from some software to report a construction fault? It took a over a month for you to tell me that now?

I am treated like an idiot here.