Have you talked directly/written to our EU dealer? If no, do that first. If yes, and it hasn't brought any result, PM me with your email address, and dates and subjects of your messages to him, I will make sure they don't get overlooked.
No worries we have received both batches last week. We are preparing for shipping orders placed on the 7th of April and further on. So your orders are expected to be shipped on Monday.