Question Regarding Support Ticket and Problem with MK3 base

[TSDEV]

Hi,

Thanks for the fast shipping of order 24618.

Unfortunately, there is a problem with a joint (corrosion? cristallized fluid?) and there are unwanted metal remainings from drill works I think (the screw hole is sharp edged).

I wrote an e-mail and tried to start a support ticket, but got no email notification that a message from me really reached your team. So to be sure I thought I may bring this here in the europe forum.

My problem can be seen in the attached pictures. Could you send me a new mk3 base? That would be great. Where and how can I send you the defect one back?

Br and many thanks,
Tom

[fallout9]

Hi Tom, that's just some residue from the chemical process during chrome plating. It was supposed to be cleaned up in factory, so sorry about that.

[TSDEV]

Hi,

thank you for the fast reply!

So 2 joints are affacted (see photos), may/should I disassamble it for cleaning? Or should I just take a cotton swab to clean it superficially?

Br
Tom

[fallout9]

No need to take them apart, just dislodge the residue with a solid object, then clean it up with a wet cloth.

[TSDEV]

Thank you very much!