Ticket #7121

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TheRocinante
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Ticket #7121

Postby TheRocinante » Mon Mar 14, 2022 13:50

Hello,

Sorry if pushing, but i would like to receive a response to ticket #7121 as i am waiting your feedback in order to proceed with ordering an additional controller.

Ticket concerns price difference of GLADIATOR EVO ‘SPACE COMBAT EDITION" from 10/03

thank you in advance

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fallout9
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Re: Ticket #7121

Postby fallout9 » Mon Mar 14, 2022 19:05

If it's a technical question you could go ahead and ask here too.

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Re: Ticket #7121

Postby TheRocinante » Mon Mar 14, 2022 19:49

It's not technical, it's price related.

On 10/03 i ordered a Gladiator EVO 'Space Combat Edition' - SCG Premium Right for €274,65 (Order #24019)
Next day it was listed for €226,48 in your site, I've read in the forums that the original price i paid was wrong and i was overcharged.

I am wondering how the difference (€48.1) will be reimbursed.

Do i have to cancel my order and re-order?
Will you return difference prior to shipping?

As i mentioned in the ticket i am also interested in adding to existing order an additional controller (GLADIATOR EVO ‘SPACE COMBAT EDITION’ SGC STANDARD LEFT) so perhaps the difference can be deducted from the price of 2nd controller?

Looking forward to some feedback in order to proceed accordingly with 2nd controller's order.

thank you

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fallout9
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Re: Ticket #7121

Postby fallout9 » Mon Mar 14, 2022 21:21

Unfortunately can't help much, as most of the details you'll have to discuss with Eduard. I could only tell you though that you'll surely get the money back one way or the other.

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Eduard VKB FSC
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Re: Ticket #7121

Postby Eduard VKB FSC » Mon Mar 21, 2022 3:19

Confirming that the amount has been refunded already. The items will be shipped from this arriving batch.
VKB store in Europe - http://flightsimcontrols.com

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Re: Ticket #7121

Postby TheRocinante » Mon Mar 21, 2022 18:58

Thank you Eduard!


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