Ticket #7022
Moderator: AdminGroup
Ticket #7022
I would appreciate if you could reply to my ticket with a frequency of more than 1 reply per week. I've recieved a faulty base plate which has poorly applied rubber feet and is slightly bent on top of that, making it unstable on a table. This hinders an otherwise great product a lot. I understand that you have lots of requests, but at least let me know if I can expect a replacement part or not. I am not using the stick at the moment, as I will return it If you can't provide a new plate. For 140€, this flaw cannot be unseen. Sorry for being an annoying customer and thank you.
Re: Ticket #7022
AeroGator wrote:I saw your message, we will try to pull some strings. Please bear, help is coming!
Any updates? This is taking way too long.
- Eduard VKB FSC
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Re: Ticket #7022
Hello racer11,
The replacement base plate is now shipped. We will send you the tracking link later via the ticket.
I would like to correct your statement that your NXT costs €140. We have provided you the promised discount of €15 due to initial delay with comunication. So overall price for your NXT is €128.
The replacement base plate is now shipped. We will send you the tracking link later via the ticket.
I would like to correct your statement that your NXT costs €140. We have provided you the promised discount of €15 due to initial delay with comunication. So overall price for your NXT is €128.
VKB store in Europe - http://flightsimcontrols.com
Re: Ticket #7022
Yes, that is correct and I appreciate the discount. I still paid 145€ for the NXT including shipping which is not exactly "cheap".
I am happy that you will be able to ship a replacement plate, and would gladly purchase the product again even without the discount.
I am happy that you will be able to ship a replacement plate, and would gladly purchase the product again even without the discount.
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