Ticket #7022

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racer11
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Ticket #7022

Postby racer11 » Wed Mar 09, 2022 20:07

I would appreciate if you could reply to my ticket with a frequency of more than 1 reply per week. I've recieved a faulty base plate which has poorly applied rubber feet and is slightly bent on top of that, making it unstable on a table. This hinders an otherwise great product a lot. I understand that you have lots of requests, but at least let me know if I can expect a replacement part or not. I am not using the stick at the moment, as I will return it If you can't provide a new plate. For 140€, this flaw cannot be unseen. Sorry for being an annoying customer and thank you.

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AeroGator
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Re: Ticket #7022

Postby AeroGator » Thu Mar 10, 2022 4:39

I saw your message, we will try to pull some strings. Please bear, help is coming!
Best Regards,
AeroGator

racer11
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Re: Ticket #7022

Postby racer11 » Tue Mar 15, 2022 11:48

I am still waiting unfortunately. It has been a week now since your last reply.

racer11
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Re: Ticket #7022

Postby racer11 » Fri Mar 18, 2022 13:16

AeroGator wrote:I saw your message, we will try to pull some strings. Please bear, help is coming!


Any updates? This is taking way too long.

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Eduard VKB FSC
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Re: Ticket #7022

Postby Eduard VKB FSC » Mon Mar 21, 2022 2:42

Hello racer11,

The replacement base plate is now shipped. We will send you the tracking link later via the ticket.

I would like to correct your statement that your NXT costs €140. We have provided you the promised discount of €15 due to initial delay with comunication. So overall price for your NXT is €128.
VKB store in Europe - http://flightsimcontrols.com

racer11
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Re: Ticket #7022

Postby racer11 » Mon Mar 21, 2022 14:59

Yes, that is correct and I appreciate the discount. I still paid 145€ for the NXT including shipping which is not exactly "cheap".
I am happy that you will be able to ship a replacement plate, and would gladly purchase the product again even without the discount.


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