Hello,
Since I first received my sticks I had some issues to get resolved, broken LEDs and an incorrect trigger switch. It's a year on now, still not resolved, and I have no response to my last 3 tickets.
Last response I got was in Nov 2019, where I was told a new trigger switch was ordered for me, but there was never any followup on it. The lights are still broken after trying all the firmware updates.
Overall not very impressed with the whole thing. I didn't return at the time as the functionality of the sticks works and I thought these would be quick things to fix.
Can you please take a look, ticket #1542.
Regards,
Glenn
Issue not resolved after a year
Moderator: AdminGroup
Re: Issue not resolved after a year
it is now another 3 months and still nothing... sorry but the customer service really sucks, i won't buy VKB again. i've been really patient about it, but i've been trying to resolve this since sept 2019.
- Eduard VKB FSC
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Re: Issue not resolved after a year
Hello terids,
It is indeed a long story. We are on the case now. HQ Engineers are involved with priority. No worries, we will resolve it. Sorry that it takes that long.
It is indeed a long story. We are on the case now. HQ Engineers are involved with priority. No worries, we will resolve it. Sorry that it takes that long.
VKB store in Europe - http://flightsimcontrols.com
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Re: Issue not resolved after a year
Helloh, Eduard!
Please also take a look at my Ticket #1966.
Thank you!
Please also take a look at my Ticket #1966.
Thank you!
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