Order and communication ignored but payment processed.

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dangerzone
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Order and communication ignored but payment processed.

Postby dangerzone » Tue Oct 27, 2020 1:56

A couple of weeks ago I made an order and payment. (Via Aliexpress as I live in Australia and it seems to be the only way of ordering). No changes happened to the order until later last week when the payment was finally processed but then a couple of days later the order was cancelled. I sent off communication via Aliexpress but received no responses.

I have now received a partial refund for my order (less $8 in the process for bank foreign exchange fees), and still no response to my attempt to communicate via Aliexpress.

I would really like to place an order for some pedals but don't want to keep having orders cancelled, and money slowly siphoned from my account by the banks each time this occurs.

This was for order 8119249328994463

Is their any other way of contacting the company or buying outside of Aliexpress, or any way of making sure that the order will go ahead so I don't keep losing money? Thanks.

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mov
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Re: Order and communication ignored but payment processed.

Postby mov » Wed Oct 28, 2020 17:24

Already answered on AliExpress.
С уважением, Ольга.


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