Gladiator MK 2 defective

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xharses
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Gladiator MK 2 defective

Postby xharses » Wed Jul 29, 2020 1:42

Hello, here is almost 2 weeks that I received but joystick and the next day I opened a ticket for problems.
I opened a ticket the very next day for several malfunction

1-le joystick de droit a des point dur sur l'axe Z
2-the left joystick is not detected not the bases, I tried on the 2 bases, none of them found it, however the right joystcik which with the defective Z axis and not recognized not the bases.
3-I tried several times to stay the joystick via the site and forum instructions but nothing works.

For 1 week, I have not heard from support who told me that they are contacting the social headquarters
suddenly I opened a new ticket last night that I have 2 unusable joysticks and no more new ones


here are the 2 ticket numbers #2712 #2754
photos and video are available on the tickets


Is it possible to have a feedback from you because at 450 the 2 joysticks I am disappointed and I understand that there may be faults in the fabriction but that it tightened the support from you on 2 new joystick unusable !! Redemption or sending of 2 new joysticks in working order?


Thanks Julien

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UIV
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Re: Gladiator MK 2 defective

Postby UIV » Wed Jul 29, 2020 4:54

Thank you for message.
Our European partner is on vacation until August 3rd. Do you have the opportunity to contact our support engineer via skype?

xharses
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Joined: Wed Jul 29, 2020 1:24

Re: Gladiator MK 2 defective

Postby xharses » Wed Jul 29, 2020 11:56

no I was not in contact with the support on skype

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Re: Gladiator MK 2 defective

Postby UIV » Wed Jul 29, 2020 12:35

PM me your Skype ID please. Our support engineer will contact you by Skype.


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