I think I received the wrong replacement springs

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blackram
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I think I received the wrong replacement springs

Postby blackram » Wed Feb 06, 2019 20:49

I opened a case but I want to ask here. With my Gladiator pro Mk1 came default springs (I think it was the white dot mark on the bag for default springs). I order the replacement springs. In the webshop it was stated that factory default springs for VKB joysticks with metal gimbal mechanism are #20 springs. Hovewer now when the replacement springs arrived I noticed that its not the same spring. The replacement is different and stronger so I guess #10 are the default ones (before was marked in bag with white dot). In the store it says #10 spring is for non pro versions of Gladiator.
So who is wrong. Me or the store info?

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AeroGator
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Re: I think I received the wrong replacement springs

Postby AeroGator » Thu Feb 07, 2019 6:40

Default springs have always been #20.
For some first time we used to color-code them:
    #10 - white;
    #20 - yellow;
    #30 - green;
    #40 - blue;
    #50 - black.
Please contact the store, and discuss the matter with the store stuff. This is not a forum discussion topic.
VKB Europe is sometimes slow to reply, but they are an independent business and we have very limited control over their operations. Anyway, I will ping Edward and bring your case to his attention. Further talks please hold with him directly.
Best Regards,
AeroGator

blackram
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Re: I think I received the wrong replacement springs

Postby blackram » Thu Feb 07, 2019 14:23

OK thank you. Im in contact with him. Many thanks.
But please do not confuse your customers in the future, firstly colors now # marks. Let it be one marking system.

blackram
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Re: I think I received the wrong replacement springs

Postby blackram » Mon Feb 18, 2019 11:03

I was noted I will get the new springs but nothing happened from that time. No info if anything is shipped.

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Eduard VKB FSC
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Re: I think I received the wrong replacement springs

Postby Eduard VKB FSC » Thu Feb 21, 2019 1:58

Hello blackram, the springs are on its way to you. Should be arrived by now or probably later this week.
VKB store in Europe - http://flightsimcontrols.com

blackram
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Re: I think I received the wrong replacement springs

Postby blackram » Mon Feb 25, 2019 14:40

Hi Eduard, springs arrived. Thank you very much. :D


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