Eduard VKB FSC wrote:I forgot to mention that also we have implemented a ticketing system for EU customers which is now fully integrated in the website. That's another step to improve our customer support to bring it to proper professional level. The ticketing system collects all feedback, questions and complaints centrally from the website, all tickets are visible from your account on VKB FSC Europe and allow us to control each ticket, do not miss them and better collaborate comparing to simple email solution we used until now.
Eduard, don't forget ordering support on the website for the
AFRICAN continent (minus EURO VAT), as you have indicated earlier to me via my email query.
While I have successfully ordered (yesterday) from China/factory direct (a GF2 + MCG-pro), courtesy of
Daisy @ VKB-sim HQ there (bless her), and paid for courier (DHL) plus also did a payment through Western Union (WU) -- WU seems the only legit payments accepted in China? -- it all adds up to an extra (unnecessary) costs for African continent customers, given no dealership here.
In future, I certainly WILL get more VKB goodies, but I imagine ordering rather from VKB via EUROPE will be more of a saving then ordering from China/factory (and negating the awkwardness of payments accepted there), all depending on air courier rates offered once VKB-Europe's spanky new website gets to see the light of trade?
Especially as I don't see an African dealership for VKB hardware happening anytime soon.
Sincerely,
WineCape
Somerset West, RSA