Item in cart changed to different item after ordering

[Baulter]

Hello! I ordered the Omni throttle left hand and the Gladiator NXT EVO ‘Space Combat Edition’ - Right Hand but it’s showing the Omni throttle and the f14 version? This order was right when I placed it but when I looked this morning it was changed to the f14 version and the Omni throttle. Can I get this fixed before it ships? I’m not 100% on what happend. I tried creating a ticket but heard it was quicker to ask in the forums. The order number is #20497. There is a price difference as what I ordered it cheaper than what it got switched to. I don’t care about a refund, I would just like to get it fixed correctly before the order gets shipped out.


Thank you In advance!

[fallout9]

Ticket is best for the order cancellation, hopefully they'll catch it in time.

[Baulter]

Thanks for the quick reply Fallout! Hoping they see the ticket soon and get it changed, I wouldn’t care about a refund as long as it got changed to the correct joystick. Super stoked to try them out as I’ve heard nothing but good things!

[Baulter]

Order was canceled and money refunded. Will take up to 10 days to return to my card before I can purchase again Such a bummer.

[fallout9]

Unfortunately cancelling is the only resolve in cases like this. But good news is that 10 days estimation is the longest; you should get the refund sooner than that.

[Baulter]

No worries! Just got the notification that I got refunded so here’s to hoping it’ll be posted tomorrow morning so I can order.