bad assistance
Posted: Thu Feb 02, 2023 22:08
Unfortunately I have to open a new post because the way your European dealers work is absurd. I had a problem with a mechanical pin on my gunfighter in early December. I have sent the photos and asked if it is possible to have the spare part. I never received a reply....I had problems with some bearings in the past, and to get assistance I had to complain on the forum to get attention, and I was a month without a joystick because the bearings arrived after 40 days. So in December 2022 in order not to run out of a joystick again, I bought a NEW GUNFIGHTER from your site, to be able to continue flying on the sims, telling myself that I could still use a joystick for flight sims and another joystick for space sims. However I never received a reply from the European dealer, and at the moment I can only fly on the sims thanks to the 300 euros I spent to buy another gunfighter, since my previous gunfighter is stuck and needs spare parts.... This year I bought you two gunfighters, a gladiator and a mcg ultimate, I spent more than 1000 euros on your products and I can't get any response when I have a problem with them....Your products are good, but your assistance (regarding the EU seller) is very bad. If you are interested, the ticket is #9623 and the order is 25282. I guess you will tell me that the information will be passed to the EU reseller like last time, and then I will not receive any reply, because the EU reseller is not responding. Your EU reseller hasn't offered support for almost a year and hasn't responded to tickets, this is unacceptable. it's not a temporary problem. This support issue has been around for almost a year. I'll post here the photo of the broken piece, so at least I hope to understand if it's a piece that can be replaced....