bad assistance

[Shogma]

Unfortunately I have to open a new post because the way your European dealers work is absurd. I had a problem with a mechanical pin on my gunfighter in early December. I have sent the photos and asked if it is possible to have the spare part. I never received a reply....I had problems with some bearings in the past, and to get assistance I had to complain on the forum to get attention, and I was a month without a joystick because the bearings arrived after 40 days. So in December 2022 in order not to run out of a joystick again, I bought a NEW GUNFIGHTER from your site, to be able to continue flying on the sims, telling myself that I could still use a joystick for flight sims and another joystick for space sims. However I never received a reply from the European dealer, and at the moment I can only fly on the sims thanks to the 300 euros I spent to buy another gunfighter, since my previous gunfighter is stuck and needs spare parts.... This year I bought you two gunfighters, a gladiator and a mcg ultimate, I spent more than 1000 euros on your products and I can't get any response when I have a problem with them....Your products are good, but your assistance (regarding the EU seller) is very bad. If you are interested, the ticket is #9623 and the order is 25282. I guess you will tell me that the information will be passed to the EU reseller like last time, and then I will not receive any reply, because the EU reseller is not responding. Your EU reseller hasn't offered support for almost a year and hasn't responded to tickets, this is unacceptable. it's not a temporary problem. This support issue has been around for almost a year. I'll post here the photo of the broken piece, so at least I hope to understand if it's a piece that can be replaced....

[Shogma]

this is the broken pin

[AeroGator]

Shame.
Let us look into it, and help will come.
Sorry for all the inconvenience and loss of time.
We will definitely investigate this case.

PLEASE PM ME WITH ALL REFERENCES TO ALL EMAIL EXCHANGE between you and the support (date, email subject, email address from which it was sent and to which it was sent, etc., etc.)

[Eduard VKB FSC]

Hello Shogma,

Sorry for delay. Actually your ticket should be assigned to the technical specialist but instead it stayed in my queue and unfortunately I missed it.

I have sent you the reply in the ticket on the 4th of Feb that we are ready to ship you the replacement gimbal. But need to get a confirmation for the postal address. Please reply and we will ship it immediately.