VKB-SIM

On Friday 2/11 at about 5 pm central time i placed an order for a right hand Gladiator premium and (by mistake) a right hand Gladiator omni. I realized the mistake immediately and opened a support ticket to ask if the right hand omni could be switched to a left hand. I received a response yesterday afternoon that the order could not be altered and could only be cancelled, informed that the order may have already shipped and I would need to get word from VKB HQ. I was told by support that I'd know either late last night or this morning. It's now 2:30 in the afternoon and I haven't heard back. I'd hate to receive an unusable order after paying so much for shipping and I'd like to reorder today while the 1+1 sale is still going. Is there anyone that can assist me with this since NA support is not responding? My support case number is 3843.
Thank you!

Pretty sure we've fixed this earlier, right?

Yup, this is the one! Posted this before reaching out on Reddit. Thanks again for the help!

Is this a good place to bring visibility to tickets and notes around orders? I'm in a similar boat about placing an order, but creating a ticket around it. My order also just received a note on it in regards to the EVO sticks just announced, and to respond "ASAP". At this point, I'm just trying every communication channel I can find.

You shouldn’t. Responding to that email should be plenty enough.