Trying to reach NA support - case number 3843

[friedanarchy]

On Friday 2/11 at about 5 pm central time i placed an order for a right hand Gladiator premium and (by mistake) a right hand Gladiator omni. I realized the mistake immediately and opened a support ticket to ask if the right hand omni could be switched to a left hand. I received a response yesterday afternoon that the order could not be altered and could only be cancelled, informed that the order may have already shipped and I would need to get word from VKB HQ. I was told by support that I'd know either late last night or this morning. It's now 2:30 in the afternoon and I haven't heard back. I'd hate to receive an unusable order after paying so much for shipping and I'd like to reorder today while the 1+1 sale is still going. Is there anyone that can assist me with this since NA support is not responding? My support case number is 3843.
Thank you!

[fallout9]

Pretty sure we've fixed this earlier, right?

[friedanarchy]

Yup, this is the one! Posted this before reaching out on Reddit. Thanks again for the help!

[Ellesedil]

Is this a good place to bring visibility to tickets and notes around orders? I'm in a similar boat about placing an order, but creating a ticket around it. My order also just received a note on it in regards to the EVO sticks just announced, and to respond "ASAP". At this point, I'm just trying every communication channel I can find.

[fallout9]

You shouldn’t. Responding to that email should be plenty enough.