New Stick = bent baseplate

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lkuli
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Joined: Wed Jan 19, 2022 19:38

New Stick = bent baseplate

Postby lkuli » Wed Jan 19, 2022 19:56

Hello!
My new VKB Gladiator NXT Premium (R) arrived yesterday. The device is really awesome! But I have 2 defects to complain about. First, the metal base plate is minimally bent, so that the base on a straight surface slightly tilts and secondly, the pressure to the left on the A3 POV is somehow very spongy and often has a feedback that feels broken. I could probably fix the first point simply by lightly sanding down one of the rubber feet. But I'm reluctant to wantonly damage the product because I'm worried about the warranty. Do I have any options to fix these two problems?

Kind regards, lkuli

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fallout9
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Re: New Stick = bent baseplate

Postby fallout9 » Wed Jan 19, 2022 20:15

Please get in touch with your vendor about both issues.

lkuli
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Re: New Stick = bent baseplate

Postby lkuli » Thu Jan 20, 2022 23:03

Hello, the dealer in this case was you. I bought the stick via the official VKB website.

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fallout9
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Re: New Stick = bent baseplate

Postby fallout9 » Fri Jan 21, 2022 0:12

Hello, there are several local official websites. North America, Europe, Australia, Russia, Ali (rest of the world). Please contact the dealer who fulfilled your order.


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