VKB-SIM

I bought my Gladiator Pro MkII back in 2017 and used happily it almost every day since together with my VKB rudder pedals. The only thing that doesn't work very well anymore is the hat on the KG12 grip. It no longer clicks in the up and down directions although the switch still registers those directions. I just have to press a little harder. I noticed that the VKB North America store no longer has any stand alone grips with the Rev. A connector that my stick needs, and the VKB Europe store does. If I want my hat switch to click in all directions again, what are my options? Also, if I want to get a grip with more buttons like the SCG Kosmosima, is my only option to order from VKB Europe?

It's pretty easy to replace that hat module on KG12 grip, send an e-mail please to sales@vkb-sim.pro to get a quote for the hat replacement. Mention about RevA Kosmosima grip in that e-mail too.
If you're not in Europe then forget about the EU store, as it sells only locally.

Thank you for answering my questions, I sent off an email to the sales team.

I have not gotten a response from either sales@vkb-sim.pro (2 weeks) or sales_en@vkb-sim.pro (5 days). Are the offices observing the Chinese New Year Holiday?

They're still on vacation, supposed to return to work next week.