GNX WWII Throttle Combo Fails to auto detect

[grahamfern]

I have a brand new (arrived today) GNX WWII Throttle Combo and having plugged it in the VKBDevCfg fails to "see" the unit(s). I have tried following the separate guides for each unit in the VKB YouTube Channel but no joy, I cannot see a guide for the combo unit. From what I have read the unit comes ready to use but sadly I get nothing shown in the VKB configurator. The LED lights work and respond as expected. Any suggestions and ideas welcome please. Let me know what screenshots might help etc, thanks.

[fallout9]

Try plugging directly to computer, no hubs. Also, unplug other USB hardware, might be a power issue. It'd be great if there's a spare computer/laptop you could try it on.

[grahamfern]

Thanks. I don't have any hubs, and my only other USB device is a VKB Gladiator NXT (which is seen by VKBDevCfg) and works fine. I have unplugged the Gladiator and connected the GNX WWII Throttle and still nothing shown in the DevCfg App, but the lights on the landing gear, A & B buttons do illuminate on connection.

I did try it on my work laptop but sadly the Microsoft Smart Screen protection kicked in when I launched the App and because it is shown as an unknown publisher it gets blocked and I cannot bypass this due to work security.

[grahamfern]

OK forget all the above, I replaced the USB A to USB C cable and problem cleared. Thanks for the help