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how often calibrate the device

Posted: Mon May 20, 2024 11:00
by simmeone
Hi,

I have often the issue, that the X, Y and Z axis of my gunfighter turns crazy. It helps to press the stick of X and Y axis to the maximum amount. When the Z axis is crazy, only a complete unplugging the USB cable will help. My gunfighter is calibrated, the last time, as I updated the firmware. So my question is, how often I have to calibrate my device or is my orange black box defect?

Regards

PS: here screenshot, after calibrate the gunfigther, something went wrong. I pressed the stick on X axis to the max amount.
20-05-2024_16-28-06.jpg

20-05-2024_16-28-16.jpg

Re: how often calibrate the device

Posted: Mon May 20, 2024 20:58
by fallout9
Please post a screenshot of Profile/Axes/Logical and Physical Axes chart.

Re: how often calibrate the device

Posted: Mon May 20, 2024 22:02
by simmeone
Here it is:
20-05-2024_21-00-51.jpg

Re: how often calibrate the device

Posted: Thu May 23, 2024 20:37
by fallout9
There's a monitor for grip to base connection on the Test/External Devices panel of VKBDevCfg. Click the grip icon and let the window running. If you see large red blocks when you move the grip around there's something wrong with the way the grip is mounted - either not seating properly on the base (release the fastener, press down the grip a bit, tighten the fastener) or the contacts are damaged and in this case you should contact support in order to get replacements.

Re: how often calibrate the device

Posted: Mon Jun 24, 2024 12:56
by simmeone
Hi support,

I had create a support ticket, but the last react of you, is more than 8 days above. Anhing Ok in office?