Two issues with new kit - please advise
Posted: Fri Oct 20, 2023 15:55
Just finished getting my shiny new STECS Standard along with THQX2 attached to my UCM mount, plugged into PC, firmware all flashed and devices calibrated. I have the following two issues:
1) on my STECS - the metal TGL switch on the stem feels AND sounds "off"...like it's not lined up properly or maybe just a bad switch. It's harder and louder to move in the down position and has this double-click to it as if it's fighting itself or rubbing wrong. Do I need to open a support ticket to get it replaced? Is it easy to get to so I can check if it still behaves like this removed?
2) the more annoying of the two is that for some reason my THQX2 does not get recognized by windows (or Device Config) when I reboot...I have to unplug and replug into USB every single time. None of my other VKB hardware does this (also have MCG-U and T-Rudders). It is plugged into the back of PC too, not a hub, and I have moved it to other ports. Same issue. Any suggestions?
Loving the kit otherwise...been waiting a LONG TIME for this gear and it's been worth the wait for sure!
1) on my STECS - the metal TGL switch on the stem feels AND sounds "off"...like it's not lined up properly or maybe just a bad switch. It's harder and louder to move in the down position and has this double-click to it as if it's fighting itself or rubbing wrong. Do I need to open a support ticket to get it replaced? Is it easy to get to so I can check if it still behaves like this removed?
2) the more annoying of the two is that for some reason my THQX2 does not get recognized by windows (or Device Config) when I reboot...I have to unplug and replug into USB every single time. None of my other VKB hardware does this (also have MCG-U and T-Rudders). It is plugged into the back of PC too, not a hub, and I have moved it to other ports. Same issue. Any suggestions?
Loving the kit otherwise...been waiting a LONG TIME for this gear and it's been worth the wait for sure!