Gladiator NXT EVO disconnections

[shbly12]

Hi,
My newly purchased Gladiator NXT EVO keeps disconnecting,
Seemingly a cable/USB plug issue, since it happens when the cable experiences some movement on the joystick side.

Same happens no matter which USB port i use on my computer.

Please help, I already submitted a ticket but not sure if it got received.

[fallout9]

Remove the bottom plate and try to replicate the issue. Still happens?

[shbly12]

Yes, it happens even with the bottom plate off

[fallout9]

Do you have another printer cable around to try? If not, check if it's a cable or plug issue, then fill a service ticket with the results in order to get a replacement.