Gladiator NXT EVO not working

[Riktar]

When I plug the joystick in the red and white leds illuminate for about 1 - 2 seconds and go out. There are no lights on after that and the joystick does not function in either Linux or Windows 10/11.

Is it possible to purchase replacement (internal) boards for the Joystick?

Thanks

[fallout9]

Open up and check on the cable connecting the grip with the joystick.

[Riktar]

Thanks for the reply and suggestion.

Both cables are securely connected.

[Riktar]

Could the cable have come loose inside the joystick grip itself?

[fallout9]

Try plugging directly into mobo. Are the LEDs on the base on?
Post a pic with the internals please.

[Riktar]

Thanks for the suggestion. This is what I have tried:

1. Plugged into different USB hubs I have powered and un-powered.

2. Plugged into all the different USB ports on my motherboard (Asus Tuf X570 Wifi)

3. Purchased a new USB cable as well as trying 1 other spare USB cable.

In all cases the result is the same: The red and white LEDS at the top of the joystick light up for a second or so and the go out. No other LEDS on the grip or the base light up.

[Ron61]

Is the device visible in the configurator?
If it is not visible, try disconnecting the loop of the grip and the sensor, one by one, with a check in the configurator.
Show screenshots of the Global, Test-External Devices tab.

[lapinobel]

I have the exact same problem. Any solution to this? Or do I need to send it back? (3 days old)

[Ron61]

Need answers to the questions posed, otherwise nothing.

[lapinobel]

Is the device visible in the configurator?
If it is not visible, try disconnecting the loop of the grip and the sensor, one by one, with a check in the configurator.
Show screenshots of the Global, Test-External Devices tab.

* not visible
* disconnecting the grip/sensor, nothing helps, device is not recognized by windows/USB

It's going back for a refund