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Y-Axis not recognized on Gunfighter Mk III

Posted: Mon Jul 05, 2021 8:17
by zencryst
Hi there,

I just received my Gunfighter Mk III, MCG Ultimate with Twist and the Black Box today. I flashed it using the '_BlackBox_MK2_GF_MCG_Ultimate_Twist_v2_02_5.vkb' profile and tried to calibrate the stick. However, the Y-axis is not detected. How do I troubleshoot this?

Thank you in advance!

Edit: I did not fiddle with the Gunfighter Mk3 base that came with it, I plugged it in without any modifications.

Re: Y-Axis not recognized on MCG Ultimate with Twist

Posted: Mon Jul 05, 2021 8:49
by fallout9
Hi, if you have the Ultimate grip why would you flash the Pro version of firmware? :)
Flash the Ultimate firmware, press Default button and calibrate.

Re: Y-Axis not recognized on MCG Ultimate with Twist

Posted: Mon Jul 05, 2021 8:50
by zencryst
Apologies, I typed wrongly. I used the Ultimate firmware instead.

Update: I've done as you suggested, but the Y-axis is still not moving when I push the stick forward and backward.

Re: Y-Axis not recognized on MCG Ultimate with Twist

Posted: Mon Jul 05, 2021 9:47
by fallout9
Please post a screenshot with Profile/Axes/physical and logical axes charts.

Re: Y-Axis not recognized on MCG Ultimate with Twist

Posted: Mon Jul 05, 2021 9:56
by zencryst
Here they are as requested!
Profile_Physical.png
Profile_Logical.png

Re: Y-Axis not recognized on MCG Ultimate with Twist

Posted: Mon Jul 05, 2021 10:01
by fallout9
Your joystick is not calibrated. Please follow this guide; skip the flashing part since you already did that - start from resetting to default and continue with calibrating.

Re: Y-Axis not recognized on MCG Ultimate with Twist

Posted: Mon Jul 05, 2021 10:15
by zencryst
Hi, I've calibrated the stick.
Profile_Logical.png

Re: Y-Axis not recognized on Gunfighter Mk III

Posted: Mon Jul 05, 2021 17:21
by fallout9
Unplug all other joysticks, throttles, yokes etc from computer, kill any software like Logitech, Aorus, Joystick Gremlin, Corsair, Razer that might run in the background and try again.
Run VKBDevCfg as admin and don’t forget to click on the Default button before calibration, it’s important.
Was the pitch axis working before you reflashed it?

Re: Y-Axis not recognized on Gunfighter Mk III

Posted: Tue Jul 06, 2021 1:28
by zencryst
Hi, unfortunately the pitch axis was never working even prior to flashing. Are there any other methods of troubleshooting that I can perform? I am really reluctant to have to send this back for exchange due to the shipping costs :/

Re: Y-Axis not recognized on Gunfighter Mk III

Posted: Tue Jul 06, 2021 1:42
by fallout9
Let's see what's inside. Open up the base as in the first part of this guide, disconnect the white connectors and plug them back firmly. See if there are any loose wires. If you're there take and post some pictures of the PCB that is attached to the gimbal unit.

Re: Y-Axis not recognized on Gunfighter Mk III

Posted: Tue Jul 06, 2021 5:46
by zencryst
I've reseated the connectors, here are the pictures!
photo_2021-07-06_10-45-11.jpg
photo_2021-07-06_10-44-34.jpg


Here is it after connecting to the base plate:
Untitled.png


Update: This did not fix the problem.

Re: Y-Axis not recognized on Gunfighter Mk III

Posted: Tue Jul 06, 2021 6:09
by fallout9
Thanks for posting the pics. Please put it back together, reset to default and give it another try. If the pitch axis is still stuck try unzipping and then flashing the attached firmware, reset to default and recalibrate. If still no result fill up a service ticket, you might need a new PCB.

Re: Y-Axis not recognized on Gunfighter Mk III

Posted: Tue Jul 06, 2021 7:03
by zencryst
Thanks, I've flashed it using the firmware but still no joy. May I know where do I file a service ticket?

Re: Y-Axis not recognized on Gunfighter Mk III

Posted: Tue Jul 06, 2021 7:14
by fallout9
Where did you got it from? NA, AUS, EU or Ali?

Re: Y-Axis not recognized on Gunfighter Mk III

Posted: Tue Jul 06, 2021 7:15
by zencryst
I got it from EU at flightsimcontrols.com