Poor QC, really disappointed with Ultimate

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Twigz
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Poor QC, really disappointed with Ultimate

Postby Twigz » Wed May 05, 2021 3:01

Attached is a photo of what I just received. For $500+ USD I'm a bit irritated this passed quality control. Over time I'm sure the finish with degrade/chip even further. I sent a support message to VKB but have a question for the folks who have dealt with their support before. How do they handle these types of things, good customer service or am I looking at even more disappointment? Also has anyone else with an ultimate received theirs in this condition?
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Ron61
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Re: Poor QC, really disappointed with Ultimate

Postby Ron61 » Wed May 05, 2021 9:50

Write to the seller about this.
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UIV
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Re: Poor QC, really disappointed with Ultimate

Postby UIV » Thu May 06, 2021 4:41

PM me your ticket#, I'll ask our support to change the grip ASAP.
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Twigz
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Re: Poor QC, really disappointed with Ultimate

Postby Twigz » Fri May 07, 2021 2:22

PM sent
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UIV
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Re: Poor QC, really disappointed with Ultimate

Postby UIV » Fri May 07, 2021 2:53

Thank you. Our support will contact you ASAP
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apar.dspaede
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Re: Poor QC, really disappointed with Ultimate

Postby apar.dspaede » Mon May 24, 2021 16:21

Oh you got the reliced version? that is the more expensive one next to the gold..
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