VKB-SIM

Hi,
Recently the part of the twist spring on my gladiator mkii snapped off. So now it won’t center the stick if I twist it to the right. I bought it from x-plane.org in July, 2020 and tried contacting them about a week ago but no response still. VKB North America said I had to go through the place where I bought it so I'm not sure what to do now. Any help is appreciated.

Please write about the issue to sales@vkb-sim.pro; hopefully there are still spare parts. Give them a few days, as they just came back from a long vacation and there's a lot to catch up. Also, check your spam folder often as the reply might get stuck in there.

Thanks for the help, just sent them an email hopefully doesn't take too long to respond!