Gladiator MKII - Trigger Snapped like a twig!

[royaltrux]

I love my Gladiator, been using it for X Plane - until recently. Got in to SW: Squadrons and my trigger broke. Fortunately it was offline practice!

Can I please have a replacement?

[fallout9]

NO!
(I mean not here, fill up a service ticket with your vendor)

[royaltrux]

You mean where I bought it: https://store.x-plane.org/ ??

Would they help me?

[royaltrux]

https://store.x-plane.org/ doesn't have service tickets or even tech support, not for VKB sim, anyway. I'd buy a new trigger but the shipping cost is INSANE.

[fallout9]

In this case you could write to sales@vkb-sim.pro for an order. If you're from NA, then the product is in stock at NA store, same as the EU store.

[royaltrux]

Yeah, they want $22 to ship it ($10 part).

[fallout9]

Would it help if the trigger would be $32 with free shipping?

[royaltrux]

Great support.

[fallout9]

Not bad at all considering your activity on other platforms.

[royaltrux]

I asked for advice and called it a crappy design on Reddit. That is all.

[royaltrux]

I want to apologize. When the trigger broke I was kind of mad, sorry.

[fallout9]

You don’t have to, really. I hope though that you understand that VKB has no control over the shipping costs.

[royaltrux]

Thanks.