I just received my Gunfighter Mk3 with MCG Pro twist grip. It seems like the RESET (thumb) hat is faulty.
With the default profile, when moving the hat backward it triggers button input #21 (reg 3 line 5) instead of input #17 (reg 3 line 1). Pushing the hat also triggers input #21.
All other buttons and axis work as expected.
I presume this is a hardware issue, and not a firmware bug?
I'm running firmware v1.99A on the blackbox MK2 (black)
Faulty RESET hat on MCG Pro
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Re: Faulty RESET hat on MCG Pro
In the configurator, in the Profils-Buttons-Physical layers tab, activate the Poll checkbox to check the physical operation of the buttons. Check it out - different lines (cells) should be triggered when HAT deviates and is pressed. If so, then you need to check the layout at the Logical level. In default, it should look like this:
Re: Faulty RESET hat on MCG Pro
The button shows incorrectly on the physical view.
The attached image is what shows when pulling the RESET hat backward.
My logical layer shows ref 3 line 1 to 5 set as per your image, and I have not changed any logical mappings from default.
The attached image is what shows when pulling the RESET hat backward.
My logical layer shows ref 3 line 1 to 5 set as per your image, and I have not changed any logical mappings from default.
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Re: Faulty RESET hat on MCG Pro
When you select a line (cell), a hint window appears with a detailed description of the selected button. Do you match the clicks with it and the attached picture?
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Re: Faulty RESET hat on MCG Pro
Try the extreme software, and the configurator and firmware from here.
If all else fails, write to the seller or to warranty@vkb-sim.pro a request to replace this HAT.
If all else fails, write to the seller or to warranty@vkb-sim.pro a request to replace this HAT.
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Re: Faulty RESET hat on MCG Pro
The latest firmware has to get matched with the latest configurator. Have you downloaded that too? Also, it's important to press the Default button immediately after the flashing and just before calibration, could you confirm this has been done properly?
Re: Faulty RESET hat on MCG Pro
Just an update on my issue.
After getting in touch with warranty support, they sent out a replacement hat switch and I installed it today. Happy to report it has resolved the issue.
After getting in touch with warranty support, they sent out a replacement hat switch and I installed it today. Happy to report it has resolved the issue.
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