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Gunfighter II MCG Pro X-axis malfunctioning

Posted: Tue May 19, 2020 9:43
by ScAvenger001
The X-axis on my Gunfighter II is having some problems. It doesn't respond smoothly to inputs. This is more extreme when pulling to the right, where it seems to "hang" about halfway even at max deflection, though it'll intermittently spazz between the half position and the full position. To the left, it will always respond to full stick deflection with full axis signal but it still doesn't transition smoothly between the intermediate positions. It will pretty much always find the correct center position. My most recent calibration made this somewhat better but it's a very noticeable problem, especially to the right. This problem first appeared about a year ago, but I was able to temporarily resolve it by "warming up" the axis, rocking it left and right until it was responding fully. This no longer works, so I'm turning to you.

Do you have any ideas? Are there any other diagnostic steps I should try?

Running firmware 1.98F with an orange box.

Re: Gunfighter II MCG Pro X-axis malfunctioning

Posted: Tue May 19, 2020 9:49
by Ron61
Show screenshots of the Profile-Axes tabs.

Re: Gunfighter II MCG Pro X-axis malfunctioning

Posted: Tue May 19, 2020 11:56
by ScAvenger001
vkb1.png


vkb2.png


Was this what you wanted?

Re: Gunfighter II MCG Pro X-axis malfunctioning

Posted: Tue May 19, 2020 12:54
by Ron61
Look at your PM.

Re: Gunfighter II MCG Pro X-axis malfunctioning

Posted: Wed May 20, 2020 1:53
by UIV
Please open a ticket at your dealer web-site. We will send you cables for replacement.

Re: Gunfighter II MCG Pro X-axis malfunctioning

Posted: Wed May 20, 2020 4:22
by ScAvenger001
This stick was a gift to me so I don't know who the dealer was. I'm pretty sure it was purchased through the VKB North America site if that helps, but I don't personally have an account there or any recorded purchases. How should I work around this?

Is there anything else you can tell me about the problem I'm having?

I'm also considering purchasing the MK3 upgrade kit. Would that resolve it? Would it make things better or worse?

Re: Gunfighter II MCG Pro X-axis malfunctioning

Posted: Wed May 20, 2020 4:39
by UIV
Please email to sales@vkb-sim.pro
Don't worry, our support will solve your problem.
P.S. it makes no difference how you got your joystick (bought or got a gift). You still get from us a full support.

Re: Gunfighter II MCG Pro X-axis malfunctioning

Posted: Wed May 20, 2020 4:56
by ScAvenger001
Ok, thanks for your help!

Re: Gunfighter II MCG Pro X-axis malfunctioning

Posted: Wed May 20, 2020 5:01
by UIV
My pleasure