GLADIATOR MK.II Windows 10 detection problem

Olakeen · Postby **Olakeen** » Thu May 07, 2020 23:30

I will try this operation but... is it normal that the chip is in this "condition" ? :roll:

It's look like a refurbished PCB and the little black chip is sticky.

Olakeen · Postby **Olakeen** » Thu May 07, 2020 23:36

And.... no change. Still dead.

Olakeen · Postby **Olakeen** » Fri May 08, 2020 11:27

I have opened a support ticket on my VKB-Shop account since the April 26 and I still don't have an official response.

Can I have a statement by VKB on the taking into account of this ticket because I have, since my purchase, a faulty stick.
Is it usual to ask customers to try to repair a product under warranty themselves ? Sorry but I'm not an electronic engineer so ask me to dismount the joy and starting to connect pins with a screwdriver is going a little too far for me.

Olakeen · Postby **Olakeen** » Sun May 10, 2020 11:37

Today the stick is blinking but still unusable. Was does that mean ?

https://youtu.be/DvHjV9mMJwE

Postby **UIV** » Tue May 12, 2020 3:22

We will send you new PCB for replacement. Please email to warranty@vkb-sim.pro

Olakeen · Postby **Olakeen** » Tue May 12, 2020 10:30

Hello UIV, I just sent the email.

Olakeen · Postby **Olakeen** » Sat May 23, 2020 0:17

VKB Europe send me a new motherboard and it's now working flawlessly.

Postby **UIV** » Sat May 23, 2020 3:43

Good to know. Thanks for an information.

hedi · Postby **hedi** » Wed Dec 09, 2020 4:53

Hello,

Mine has a similar issue.

No led status, no blinking, no windows detection

I tried with 2 others computers. Same...

What can I do ?

Best regards,
Hedi

Postby **fallout9** » Wed Dec 09, 2020 5:14

Please follow the same steps as above and provide order number and a description of the issue.

hedi · Postby **hedi** » Wed Dec 09, 2020 14:10

Hello,
Unfortunatly, I have no VBK order number.
I've bought in France (local dealer) in Sept-2017 :/

Is there any way to buy a new PCB ?

Regards,
Hedi

Postby **fallout9** » Wed Dec 09, 2020 20:37

Doesn’t matter, just write to that email address and explain the symptoms. But before that it wouldn’t hurt to open up the base and check if the wires and cables are properly plugged in. Check also the USB cable to make sure it’s working fine.

hedi · Postby **hedi** » Wed Dec 09, 2020 23:52

Ok fallout9.

I've opened to check cables. Everything seems OK.
So I decide to check if the USB +5V is coming to the board. => OK
Unplugged all axis connection to retry USB detection => Still not detected, no LED

I've send a email last Saturday.

Regards,
Hedi

Escapetaxi · Postby **Escapetaxi** » Thu Dec 10, 2020 17:02

Is that leftover Flux? I don't think it is good for Microchips, if they soak this in...?

Postby **UIV** » Sun Dec 13, 2020 3:08

Please email to the our dealer. He has spare parts.

VKB-SIM

GLADIATOR MK.II Windows 10 detection problem

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