VKB-SIM

I recently started using the Gunfighter with MCG Pro, but I'm having difficulties with the 5 way hat that activates buttons 19-23. In the VKB Device Configuration software, it shows button 19 and 22 active when I push the button in. Additionally, it shows 19 & 22 when pushed forward, 19 when pushed down, 19 & 22 when pushed backwards, and nothing when pushed up. I am unable to activate buttons 20, 21, or 23 no matter which way I move the 5-way hat. I have tried re-flashing the software, but that hasn't had an effect on the 5-way hat. Anybody have an idea on how to fix this?

Have you pressed the Default button after flashing and before calibrating?

Could you post sreenshots with Global/Common and Global/External?

I have tried using the default button and I didn't see a change. Attached are the screenshots of Common and External.

Please show Profile - Buttons - Physical &Logical layer tabs.
Open Profile - Buttons - Physical tab. check Poll. Push hat all 5 ways. What will you see?

Forward= Line 1/Reg#2 and Line 3/Reg#2 at the same time.

Down= Line 1/Re#2 on some presses, and Line 3/Reg#2 on other presses (consecutively pushing the button straight down), but never both at the same time.

Up= None

Aft=Line 1/Reg#2 and Line 3/Reg#2 at the same time.

Depressed=Line 1/Reg#2 and Line 3/Reg#2 at the same time.

Follow the recommendations given to you. Read carefully what Victorus wrote and repeat.

Something goes wrong with this hat((( thinking. What about others?

All other hats and buttons are working properly. It appears to me that it is a hardware problem rather than a software problem, but when I contacted the VKB support, they directed me here?

My apologies, Ron61, I’m new to this so the configuration software is all Greek to me. If you are referring to checking the pull box, I did that as well with the same results. See attached screen shot. If I’m missing something else that I’m simply not picking up on, please let me know.

In the screenshot we will not see the response of all 5 positions of the HAT. You must either tell us what you see with the Poll checkbox active and the HAT move. Or record a video of this process. Ideally, red squares should light up in all 5 positions.

Да он словами написал.
Forward= Line 1/Reg#2 and Line 3/Reg#2 at the same time.
Down= Line 1/Re#2 on some presses, and Line 3/Reg#2 on other presses (consecutively pushing the button straight down), but never both at the same time.
Up= None
Aft=Line 1/Reg#2 and Line 3/Reg#2 at the same time.
Depressed=Line 1/Reg#2 and Line 3/Reg#2 at the same time.

Трабла какая-то. Проверил у себя - нет такого(
Listed as text. Unknown issue. Have checked mine - everything OK(

So, is there anything else I should try before finalizing that this is a hardware issue?

When you press the center button, do you hear the sound of actuation and release?
Go to the Test-Buttons tab, activate the Log Joystick check box and move the HAT to all four positions and at the end click on the center. Show a screenshot from the configurator of this process.
Post your profile here so that we can try it.
Show a photo of the grip with the right half removed.

Yes, there is an audible & tactile click when I push the hat in. As for the test of buttons, it only registered pushing forward, down, and depressing the button in. It didn't register aft or up, although I didn't continually move the stick in that direction until I got a readout as I had in previous test (see results from multiple presses above).

Well, where's the profile file? Click the Save button and write it under a friendly name. And attach this file to the message. It may need to be archived. It is advisable to do this after updating the firmware. Everything extreme lies here. And a photo of the main board of the grip (not the head), make it larger. Thank you for understanding.
Take a large, clear photo of 2 resistors on the side board. To read the markings.