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HOW TO request tech support - - - КАК ПРАВИЛЬНО написать обращение в техподдержку
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Сообщение AeroGator » Чт сен 14, 2017 8:42
Dear Pilots,
For hardware* related issues, please open a ticket at the VKB partner shop where you had bought your device. Important: For VKB products purchased at third-party retailers (e.g., Amazon, X-plane, Dix30 Simulations, etc), you will have to contact their respective after-sale support instead!
*For software, firmware, or button-assignment issues and questions, please use the official VKB Technical Support Forum (viewforum.php?f=25), so VKB developers and engineers can help.
Requesting tech support, please AT ALL TIMES begin your post with the following information:
1 - Device model and version
2 - Controller Firmware version
3 - Number and type of springs used
4 - Тype of cams used
5 - If VKB original software is used, please always mention its version
If the question is in regards to joystick/pedals axes, please additionally post:
6 - Vkbjoytester screenshots. Download it here:
http://ftp.vkb-sim.pro/Programms/VKB_JoyTester.zip7 - Vkbdevcfg-c screenshots. Download it here:
http://ftp.vkb-sim.pro/Programms/; make sure you're downloading the newest version.
Altogether 7 (seven) points. Please do not omit any.
Posting screenshots is crucial. We need to see what is happening. Please upload the images to our server.
We are not following external links and not downloading archives from whatever file depositories.
Following these directions will help us help you faster.