HOW TO request tech support - - - HOW TO PROPERLY write a technical support call
Post by AeroGator ยป Thu Sep 14, 2017 8:42
Dear Pilots,
For hardware * related issues, please open a ticket at the VKB partner shop where you had bought your device. Important: For VKB products purchased at third-party retailers (eg, Amazon, X-plane, Dix30 Simulations, etc), you will have to contact their respective after-sale support instead!
* For software, firmware, or button-assignment issues and questions, please use the official VKB Technical Support Forum ( viewforum.php? F = 25 ), so VKB developers and engineers can help.
Requesting tech support, please AT ALL TIMES begin your post with the following information:
1 - Device model and version
2 - Controller Firmware version
3 - Number andtype of springs used
4 - Type of cams used
5 - If VKB original software is used, please always mention its version
If the question is in regards to joystick / pedals axes, please additionally post:
6 - Vkbjoytester screenshots. Download it here:
http://ftp.vkb-sim.pro/Programms/VKB_JoyTester.zip7 - Vkbdevcfg-c screenshots. Download it here:
http://ftp.vkb-sim.pro/Programms/ ; make sure you're downloading the newest version.
Altogether 7 (seven) points. Please do not omit any.
Posting screenshots is crucial. We need to see what is happening. Please upload the images to our server .
We are not following external links and not downloading archives from whatever file depositories.
Following these directions will help us help you faster.