[Being Resolved] Who do I contact for and RMA?

Moderator: AdminGroup

Targ
Posts: 15
Joined: Wed Mar 13, 2019 3:01
Has thanked: 1 time

[Being Resolved] Who do I contact for and RMA?

Postby Targ » Tue Mar 19, 2019 20:20

All troubleshooting has failed to resolve the issue I was having and I suspect the new Kosmo's stick has fried my Gladiator base will no longer work with my MCG pro stick nor the K12 stick.

User avatar
fallout9
Posts: 5159
Joined: Wed Oct 03, 2018 20:37
Has thanked: 207 times
Been thanked: 1217 times

Re: Who do I contact for and RMA?

Postby fallout9 » Tue Mar 19, 2019 20:37


Targ
Posts: 15
Joined: Wed Mar 13, 2019 3:01
Has thanked: 1 time

Re: Who do I contact for and RMA?

Postby Targ » Tue Mar 19, 2019 20:55

Hi,
Gladiator Pro MII
2 - Controller Firmware version 1_96_7
3 - Number and type of springs used: default
n - Тype of cams used: Default
5 - If VKB original software is used, please always mention its version 0_89_76

I tried shorting the BOOT. Reset the computer to factory defaults and also did a clean boot and issue of not flashing the stick. The base works but now none of the Joysticks I have purchased work.




Capture2.JPG
Scr190319104741.jpg
Capture1.JPG

User avatar
rrohde
Posts: 618
Joined: Thu Oct 08, 2015 9:28
Location: USA
Has thanked: 681 times
Been thanked: 242 times

Re: Who do I contact for and RMA?

Postby rrohde » Tue Mar 19, 2019 22:17

Working on this in ticket at VKBcontrollers.com.
VKB North America
https://VKBcontrollers.com

Ron61
Posts: 3263
Joined: Tue Jan 15, 2013 23:56
Location: г.Минск
Has thanked: 44 times
Been thanked: 637 times

Re: Who do I contact for and RMA?

Postby Ron61 » Tue Mar 19, 2019 22:39

The red color of the graph indicates that there is no connection between the grip and the controller.
Therefore, all subsequent screenshots from JoyTester are not informative. This can be assumed without 100% confidence.
I propose to remove the handle, gently wipe the contact pads of the connector with alcohol (or its equivalent, but not solvent). Look for 3 pins and their free movement.
Connect the handle and reset the controller to default with the button in the configurator. Until the error rate becomes close to 0% on the chart, further adjustment loses its meaning.
Believe in luck and she will turn to you the right side :) .

p.s. specify the grip version more precisely - Pro, not Pro, left or right. It is important.

User avatar
rrohde
Posts: 618
Joined: Thu Oct 08, 2015 9:28
Location: USA
Has thanked: 681 times
Been thanked: 242 times

Re: Who do I contact for and RMA?

Postby rrohde » Tue Mar 19, 2019 22:48

Thanks Ron61!

Already found the problem - defective pin on the base, which needs to be replaced.
VKB North America
https://VKBcontrollers.com

Ron61
Posts: 3263
Joined: Tue Jan 15, 2013 23:56
Location: г.Минск
Has thanked: 44 times
Been thanked: 637 times

Re: Who do I contact for and RMA?

Postby Ron61 » Tue Mar 19, 2019 22:54

Well, that's great that found the reason.


Return to “Technical Support”

Who is online

Users browsing this forum: Delta, Google [Bot] and 27 guests