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Black Mamba Limited Edition - Spring broken

Posted: Mon Sep 24, 2018 19:20
by Irrstern
The Spring for y-axis is broken :(
Warranty is over since May... so have to find a replacement my own - is it known what kind of spring it is?

Regards

Re: Black Mamba Limited Edition - Spring broken

Posted: Tue Sep 25, 2018 9:38
by AeroGator
Irrstern wrote:Warranty is over since May...

Warranty is lifetime (or as long as we physically have spare parts for really old models) - so don't worry.
Let me get my torch and go downstairs to our vault and check through our treasure chests.

Re: Black Mamba Limited Edition - Spring broken

Posted: Tue Sep 25, 2018 15:09
by Irrstern
Hmm I'm afraid that this is only valid for the VKB part in the US? I bought mine in Europe...
It's not the only Problem, I also have a special CAM for the Warthog I recently installed and it is bumpy so the overall feeling ist very bad :cry:

Re: Black Mamba Limited Edition - Spring broken

Posted: Wed Sep 26, 2018 10:07
by AeroGator
Irrstern wrote:Hmm I'm afraid that this is only valid for the VKB part in the US? I bought mine in Europe...
It's not the only Problem, I also have a special CAM for the Warthog I recently installed and it is bumpy so the overall feeling ist very bad :cry:

I don't remember mentioning anything about geography.
Please contact me by PM with:
- information about in which shop you bought the joystick, and when
- the order number
we will think how to help.

Re: Black Mamba Limited Edition - Spring broken

Posted: Wed Sep 26, 2018 23:16
by Irrstern
Sounds great! :mrgreen: I gather the information and will contact you...