Windows does not recognize BB

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Wrong Way
Posts: 6
Joined: Thu Apr 19, 2018 2:47

Windows does not recognize BB

Postby Wrong Way » Sun Jun 24, 2018 5:21

Hello!

Tonight, I had some strange things happening with my X-Axis, again. It was not centering correctly and there was some axis spiking. I tried a calibration, but it did not help. I thought I would re-flash the BB, so I reset it to default. A few moments later, a Windows message popped up saying it could not recognize the device, and it disappeared from the list in VKBDevCfg-C, and the lights went out on the BB. After restarting Windows, it did see it show in the list again, but after a few moments I got the Windows error and the BB went dark.

Any suggestions?

Model: VKBGF002 Rev MKII
Firmware: BB GF v1.91.1
Springs: x #50, y #50
Cams: #10
Software: Device Config v0.83.85, ZBootloader-C v1.11
Windows 10 1803 Build 17134.112

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AeroGator
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Re: Windows does not recognize BB

Postby AeroGator » Tue Jun 26, 2018 9:12

Wrong Way wrote:I had some strange things happening with my X-Axis, again

Pity it happened to you, and sorry for this.
I also appreciate your accurate presentation of the case with key information summarized :)
Let us begin with opening a ticket at your local dealer (EU or USA), unless of course you bought the device directly from our China based shop. If you did, please quote your order number either here or by personal message if you want to keep this information private.
We will proceed from there with no delay.
Best Regards,
AeroGator

Wrong Way
Posts: 6
Joined: Thu Apr 19, 2018 2:47

Re: Windows does not recognize BB

Postby Wrong Way » Wed Jun 27, 2018 0:59

Thank you for the response, AeroGator!

I purchased it from the USA dealer. I'll send you a PM with the order number.

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Re: Windows does not recognize BB

Postby AeroGator » Thu Jun 28, 2018 10:13

Wrong Way wrote:I purchased it from the USA dealer. I'll send you a PM with the order number.

You're most welcome, but there was a misunderstanding! I wrote:
Let us begin with opening a ticket at your local dealer (EU or USA), unless of course you bought the device directly from our China based shop.
As you bought it from Rainer, there is where you should open a ticket.
He is closer to you, and even more importantly, in the same time belt.
If you did, please quote your order number - I was trying to say, if you bought the device from us directly (i.e., from China).
Maybe I was not 100% clear, sorry.
Best Regards,
AeroGator


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