Grip not sitting on Gladiator Pro MKII base consistently

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Downunder
Posts: 1
Joined: Sat Jun 23, 2018 13:59

Grip not sitting on Gladiator Pro MKII base consistently

Postby Downunder » Sat Jun 23, 2018 14:37

Hi,
My KG12 lately, will not sit on the the base correctly to maintain a steady red light on the base. I have tried repeatedly, tightening and loosening the screw. What am i doing wrong? Had this problem initially when i put on the grip for the very first time last July 2017, took off the grip, reseated, tightened screws, red steady light. No more blinking light, worked beautifully until a couple of months ago, did not mention this earlier because i knew your new MCGs were coming out soon.
Had a look at the 3 pins and noticed they can be pushed down, is this normal??? Attached 3 pics. Would very much like to know what i should do.

Thanks in advance.
Colin
Attachments
20180623_195419.jpg
pic of 2 pins pushed down
20180623_195410.jpg
pic of all 3 pins pushed down
20180623_195148.jpg
just to show all 3 pins Rev A all raised

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Re: Grip not sitting on Gladiator Pro MKII base consistently

Postby AeroGator » Tue Jun 26, 2018 9:14

Downunder wrote:they can be pushed down, is this normal???

THAT is, the rest obviously isn't.
Sorry to hear about your problem.
Let us begin with opening a ticket at your local dealer (EU or USA), unless of course you bought the device directly from our China based shop. If you did, please quote your order number either here or by personal message if you want to keep this information private.
We will proceed from there with no delay.
Best Regards,
AeroGator


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